CORONAVIRUS (COVID-19) Library Closure FAQs

Published: Friday, 20 March 2020 at 2:04:55 PM

The City of Vincent Library and Local History Centre has closed in response to COVID-19

Please read our range of FAQs for more information, and we will continue to update this page with any further changes.

For general information in regards to what the City of Vincent is doing in response to COVID-19, as well as health information, please see the City's Coronavirus (COVID-19) page.

If you have any further queries or require any assistance, please contact the library on 9273 6090 or libadmin@vincent.wa.gov.au

FAQ’s

I have library items out. What do I do?

- We have extended everyone’s loans to 30 June 2020.

- There is no need to return any library books while we are closed.  We would appreciate it if you kept them at home.

- We will not be issuing any fines for overdue items.

What about reservations?

If you have an item(s) on reservation, that reservation will be suspended until we re-open. You will not lose your place in line for an item you have on hold. You will not be able to reserve any other items until the library re-opens.

Is the library offering a click and collect type service?

Yes. As of Thursday 16 April 2020 the City of Vincent Library and Local History Centre is offering City of Residents the opportunity to click and collect a bag of 12 items from the library. To receive a bag, complete a Stay at Home Book Bag form.

I am a socially isolated and vulnerable person, can books be delivered to me?

Yes. We are continuing to run our Books on Wheels service, now with contactless delivery where we deliver a bag of handpicked and cleaned library items to your doorstep every three weeks.
We are extending this service to vulnerable people including seniors over the age of 60 and people with disability who are City of Vincent residents.
If you or a loved one are eligible and would like to receive this service, please contact the library on libadmin@vincent.wa.gov.au or 9273 6090 to sign up or for further details.

The City of Vincent also offers a Meals on Wheels service to eligible residents through an arrangement with the City of Stirling Community Care ‘Community Food Services’ program. The cost of the service has dropped from $10 to $7 for a one course meal and from $11 to $8 for a two course meal for the duration of COVID-19, with the City of Vincent paying for $3.05 of each meal for eligible and registered residents.
For full details, see the City of Vincent website: https://www.vincent.wa.gov.au/communityyour-communitysenior… or contact Community Development Officer Kendra Koranis on Kendra.koranis@vincent.wa.gov.au or 9328 3098 / 9328 3879.

I don't have a library membership yet. Can I sign up to access the digital collection? 

Yes. You can Join Online and use the membership number they give you as your library card number when accessing our digital collection. To finalise your membership when you want to borrow items from our physical library, bring in your ID and we will issue you with a membership card. If you are experiencing any problems please contact the library  libadmin@vincent.wa.gov.au

Will support be available from library staff?

Yes. If you need to contact us, we prefer that you contact us via email on libadmin@vincent.wa.gov.au

If you can only contact us by phone, you can call us on 9273 6090.

Does the library have resources I can access from home?

Yes. We have eBooks, eAudiobooks, eMagazines and video streaming available to access from home. Please see the Online Services page of our website.

We will be adding content regularly to our social media pages, so follow us on Facebook (@vincentlibrary) and Instagram (@cityofvincentlibrary)

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